Trustpilot reputation management
Turn unanswered reviews into trust that sells.
We manage your Trustpilot the compliant way, fast, professional replies, complaints turned into insight, and genuine reviews coming in steadily, so the profile shoppers check right before they buy actually earns the sale.
No fake reviews. No review gating. Just honest reputation work.
Ordered nearly three weeks ago and still no shipping update. I've emailed twice with no reply. Really disappointed.
Awaiting replyHi Megan, I'm so sorry your order and your emails slipped through. That's on us. I've found your order, sent it out with tracking today, and I'll follow up personally to make sure it lands. Thank you for flagging it.
The quiet leak
Your Trustpilot is the last thing a shopper sees before they buy.
An unanswered 1-star review is a silent no at checkout, and for a brand running paid traffic, that's ad spend walking out the door.
Most growing e-commerce teams don't have the hours to answer every review well, escalate the serious ones before they spiral, and keep genuine reviews coming in. That gap is exactly what Repwellco closes.
Who we work with
Built for DTC e-commerce brands.
If customers are reviewing you and there aren't enough hours to answer them properly, we can help, whatever you sell.
Beauty & personal care
Skincare, cosmetics, haircare, bath & body.
Fashion & apparel
Clothing, footwear, accessories, jewellery.
Home & lifestyle
Homeware, furniture, décor, kitchen goods.
Pet & specialty
Pet products, hobby, and niche online retail.
What your free audit shows
We read your profile the way a shopper does.
Every audit turns your review history into a clear picture: what's unanswered, what customers keep raising, and where the score is heading.
Response coverage
Negative reviews (1–2★) in the last 90 days
UNANSWERED
- 18 negatives with no reply
- 4 answered
- Oldest unanswered: 26 days
What customers keep raising
Recurring themes across recent negative reviews
Each theme comes with the exact reviews behind it in your audit.
Review flow & score trend
Monthly review volume against TrustScore, what steady, genuine collection does over time
TrustScore trendNew reviews per month
Figures shown are an illustrative example of the audit format, not results from a specific client. Scores move with genuine reviews and real service improvements, we don't promise a number.
What we do
One relationship, three steps up.
Start with a free read on your profile. Move at whatever pace makes sense, there's no pressure to go further than the audit.
Start here
Free Trustpilot audit
An honest one-page read on where your profile stands today.
- Score, volume & unanswered-review snapshot
- Three specific observations
- Three practical fixes you can action yourself
- A sample reply written for one of your real reviews
Free · no obligation
Prove it
2-week reputation reset
A short, low-risk pilot that clears the backlog and leaves you with a system.
- Full audit of your recent review history
- Drafted replies to your priority reviews
- A response playbook in your brand voice
- Compliant review-invitation flow set up
- Wrap-up summary of what changed
Fixed-price pilot
Keep it managed
Monthly management
We stay on the profile so you never have to think about it.
- Every new review answered, promptly
- Serious complaints escalated to you fast
- Ongoing genuine review collection
- Monthly report on themes & trends
- Tiered to your review volume
Ongoing retainer
How it works
You stay in control the whole way.
It's your account and your voice. Nothing goes live without your say-so.
Send your link
Share your Trustpilot profile. Nothing else needed to get started.
Get your free audit
A one-page read back within a couple of days, specific, honest, no obligation.
You approve the replies
We draft, you approve. Every response goes out in your tone, with your sign-off.
We keep it managed
New reviews handled, complaints escalated, genuine reviews invited, month after month.
What's included
The work behind a well-managed profile.
Review monitoring
Your profile checked on a set rhythm, so nothing sits unanswered for weeks.
Written responses
Human replies written for the specific review, never copy-paste boilerplate.
Complaint escalation
Refund disputes, legal threats and PR risks flagged to you quickly, not buried.
Theme reporting
The patterns behind the complaints, so you can fix causes and not just symptoms.
Review invitations
A fair, compliant process that asks every customer, not just the happy ones.
Guideline checks
Reviews that genuinely breach platform rules identified and flagged properly.
Straight talk
No testimonials on this page yet.
Repwellco is new. We could have filled this space with quotes, plenty of agencies do. Given what we do for a living, that seemed like the wrong way to start.
What you get instead
Proof before payment
The free audit isn't a brochure. It's real work on your actual profile, your numbers, your reviews, and a reply written for one of them. You'll know exactly what our work looks like before any money is discussed.
Founding client terms
Early clients get more
We're taking on a small number of founding clients. That means direct access, more of our attention per account than we'll be able to offer later, and pricing that stays locked for as long as you stay with us.
Your risk
Stop after the pilot
The pilot is fixed-price and finite. If it doesn't earn the retainer, you keep the audit, the response playbook and the invitation flow we set up, and we part ways. No lock-in, no notice period, no chasing.
When we have client results worth showing, they'll appear here, with permission, and with real names attached.
Guides
Reputation know-how, free to read.
Practical guides on managing reviews the right way, no shortcuts, and nothing that puts your account at risk.
Complete guide
How to improve your Trustpilot rating
What actually moves a TrustScore, genuine review collection, professional responses, and fixing what customers keep raising.
Playbook
How to respond to negative reviews
A repeatable framework plus worked examples, including the well-meant replies that quietly make things worse.
Know the rules
Can you remove a bad Trustpilot review?
When flagging is legitimate, when it isn't, and why misusing it can put your account at risk.
Already a client?
Help every reply sound like your brand.
Complete the new client intake so we understand your voice, policies, permissions, and approval process.
Questions
The things brands ask first.
Can you remove my negative Trustpilot reviews?
Will you guarantee my TrustScore goes up?
Do you need access to my Trustpilot account?
How is this different from hiring a virtual assistant?
What does compliance actually mean here?
How do we work together day to day?
Free Trustpilot audit
See what shoppers see.
Send your details and Trustpilot profile. We will review it and contact you within 24 hours.
Thank you.
We have received your details. We will review your Trustpilot profile and contact you within 24 hours.
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